Baylin Home Care Frequently Asked Questions

At Baylin Home Care, we understand that your needs might be urgent. That’s why our services can start as quickly as the next day, depending on your location. We’re committed to providing prompt and efficient care when you need it most.

While home visits before starting service are typically unnecessary, we’re more than happy to arrange a meet and greet with our aides if you prefer. This personalized approach provides extra reassurance and helps build a strong foundation of trust between you, your loved ones, and our caregivers.

Yes, Baylin Home Care is always here for you. You’ll be connected with one of our office staff members whenever you call — never a voicemail. Our office lines are forwarded after 5 pm, on weekends, and on holidays to ensure you have 24-hour client support.

All our caregivers at Baylin Home Care must meet specific requirements, including having a valid social security card that allows them to work in the US. They must also provide references and proof of any schooling or training they’ve received. This ensures you receive professional and qualified care from our dedicated team.

Yes, your peace of mind is our priority. All our caregivers are bonded and insured, and our agency is fully licensed. We’re dedicated to providing reliable and trustworthy care services for you and your loved ones.

At Baylin Home Care, we take the monitoring and supervision of our caregivers seriously. Our office staff conducts regular client and caregiver wellness checks to ensure the highest quality of care. Additionally, our caregivers participate in yearly training videos to stay up-to-date with industry best practices.

While we don’t provide in-house training for caregivers, we ensure that all our aides have received proper training through schools or courses before joining our team. They must provide proof of their education and training, guaranteeing you receive care from experienced and qualified professionals.

Yes, we understand the importance of financial accessibility. That’s why Baylin Home Care accepts many Long Term Care insurance plans, making it easier to receive the care you need without unnecessary stress.

No, as a Baylin Home Care client, you will never be stuck in a contract. We flex our prices up and down in order to meet the unique needs of our clients and their families.

Baylin Home Care is proudly headquartered in Southampton, NY. We serve patients in Long Island, NY, and the surrounding communities, including:

• Long Island
• The Hamptons
• Nassau
• Suffolk
• Queens
• Manhattan
• NYC

All of our services are billed and paid for on a weekly basis. ACH allows for direct debit from a checking account, and we also accept Visa, Discover, and MasterCard. 

If for any reason you are no longer comfortable with your caregiver or their schedule no longer works with yours, call Baylin Home Care right away. If necessary, we’ll send out a temporary caregiver to guarantee there are never any gaps in your care, and then we’ll begin the process of scheduling meet and greets to find the perfect fit for you.